Privacy Policy

Last updated: 14 June 2025

Electrobolt Electricians (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website electrobolt.co.uk, engage with our services, or otherwise interact with us.

1. Information We Collect

Personal Identifiers: name, email address, telephone number when you submit contact forms or request a quote.
Usage Data: IP address, browser type, pages viewed, time spent on pages (automatically collected via cookies and analytics).
Marketing Data: preferences if you subscribe to our newsletter or marketing communications.

2. How We Use Your Information

To provide and personalise our services and respond to your enquiries.
To send you booking confirmations, service reminders, and updates.
For marketing purposes (only with your consent), such as newsletters and promotions.
To analyse and improve website performance and user experience.
To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal grounds to process your personal data:

Contractual necessity: processing is necessary to fulfil our contract with you (e.g., providing electrical services).
Consent: where you have given clear consent (e.g., subscribing to marketing emails).
Legitimate interests: where processing is necessary for our legitimate interests (e.g., website analytics), provided your interests do not override yours.
Legal compliance: where required by law (e.g., tax or accounting records).

4. Cookies & Tracking

We use cookies and similar tracking technologies to collect usage data. You can manage cookie preferences via your browser settings. For detailed information, see our Cookies Policy.

5. Data Sharing

We may share your data with:

Trusted third-party service providers (e.g., CRM, email marketing) under confidentiality obligations.
Legal authorities or regulators where required by law.

6. International Transfers

Your data may be processed in the UK or in countries outside the UK/EEA. We ensure adequate safeguards, such as standard contractual clauses, are in place.

7. Your Rights

Right to access, correct, or delete your personal data.
Right to withdraw consent at any time (for marketing communications).
Right to restrict or object to processing.
Right to data portability.
Right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined and to comply with legal obligations (usually up to 7 years for financial records).

9. Changes to this Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top will indicate when changes were made.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Electrobolt Electricians

32 Grove Park Road, London, SE9 4QA

Email: [email protected]

Phone: 02034194101